Question 1

What does the rental plan include?

Accepted Answer

Commercial-grade freestanding bottle-top water cooler, 1x 15L BPA-free bottle, premium benchtop filter, scheduled servicing every 6 months and filter replacement every 12 months.

Question 2

Which areas do you service?

Accepted Answer

Auckland and Whangarei.

Question 3

Which cooler types do you rent?

Accepted Answer

Freestanding bottle-top water coolers suitable for homes and offices.

Question 4

Which customers do you serve?

Accepted Answer

Households and businesses including preschools, medical practices, estate agents, cafés and offices.

Question 5

How much does rental cost?

Accepted Answer

$10 per week.

Question 6

What contract terms do you offer?

Accepted Answer

Minimum term is 12 months.

Question 7

Do you deliver and install?

Accepted Answer

We provide free delivery of the water cooler. We fit a premium benchtop filter to your kitchen or laundry tap so you can refill the 15L bottle with filtered water.

Question 8

What bottle sizes and refill method do you use?

Accepted Answer

We supply a 15L BPA-free bottle. Bottle is refilled using the benchtop filter provided by us.

Question 9

What filtration do you use and how often is it changed?

Accepted Answer

We use market leading 1 micron Omnipure KDF GAC filters. Filters are replaced every 12 months (technician visit included). Lifespan typically 12–18 months depending on usage.

Question 10

Are the filters tested?

Accepted Answer

Yes — our filters have been tested in New Zealand at the University of Otago. They reduce a wide range of chemical contaminants. Not intended for microbiologically unsafe water. Filters have shown removal or reduction of the following contaminants (% reduction minimums):
Aluminium (97%)
Arsenic (96%)
Barium (90%)
Cadmium (80%)
Chlorine (99%)
Chromium III (98%)
Chromium VI (75%)
Copper (90%)
Endrin (86%)
Dieldrin (96%)
Iron (50 - 95%)
Lead (85%)
Lindane (99%)
Mercury (99%)
Methoxychlor (96%)
Nitrate (75%)
Selenium (98%)
Silvex (88%)
Sulphur (99%) 2,4-D (a Herbicide)
Toxiphene (85%) TTHM ( as CHC13, 98%)

Question 11

How often do you service coolers?

Accepted Answer

We service every 6 months; scheduled servicing includes sanitisation.

Question 12

What if my cooler is leaking?

Accepted Answer

Most leaks are caused by a tiny puncture in the bottle. Remove the bottle, switch off and unplug the unit, then contact us at hello@optimumh2o.co.nz.

Question 13

No power?

Accepted Answer

Check the cooler is plugged in, the red power switch is on, the power cord is secure and the mains outlet is working.

Question 14

Why isn’t my cooler cooling?

Accepted Answer

Make sure your cooler is plugged in and switched on (you’d be amazed at how often this is the cause) – see question "No power?".
Are lots of people using the cooler? If the tank has been drained, wait 15 minutes for the water to chill.
Check that your cooler’s thermostat is set to an optimum temperature for cooling the water (found at the back of the cooler). To make the water colder, rotate the screw in the clockwise direction approximately 1 hour position. Allow the cooler to stabilize for 2-3 hours to ensure proper temperature of the cold water. (Note: do not change the setting by more than 1 hour setting at a time to prevent freezing).

Question 15

Payment options and frequencies

Accepted Answer

Flexible payment frequencies: weekly, fortnightly or monthly.

FAQs